{"id":332,"date":"2019-05-21T12:35:06","date_gmt":"2019-05-21T12:35:06","guid":{"rendered":"https:\/\/www.bangkokbeyond.com\/en\/?page_id=332"},"modified":"2020-08-05T11:44:45","modified_gmt":"2020-08-05T11:44:45","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/www.bangkokbeyond.com\/en\/frequently-asked-questions\/","title":{"rendered":"Hi there! How can we help you?"},"content":{"rendered":"[vc_row full_width=”stretch_row_content_no_spaces” content_placement=”middle” full_height=”yes” wpex_post_thumbnail_bg=”true” wpex_fixed_bg=”fixed” min_height=”700″ css=”.vc_custom_1596605945484{background-image: url(https:\/\/www.bangkokbeyond.com\/en\/wp-content\/uploads\/2019\/05\/bangkok-beyond-faq-cover.jpg?id=340) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}” el_id=”banner-bb” wpex_bg_position=”bottom”][vc_column]

Hi there! How can we help you?<\/span><\/h1>[\/vc_column][\/vc_row][vc_row remove_bottom_col_margin=”true” css=”.vc_custom_1558443699791{padding-top: 60px !important;}”][vc_column][vc_column_text]With all our years of experience in private transport service, we guarantee our clients a high level of professionalism, punctuality and courtesy.<\/span><\/p>\n

As we serve thousands clients annually, we received queries every day. If you have a query about a future reservation, please review the top questions asked below.<\/span><\/p>\n

If the information provided does not answer your query, please don\u2019t hesitate to <\/span>contact us<\/a><\/span> for further assistance.<\/span><\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row remove_bottom_col_margin=”true” css=”.vc_custom_1558444568824{padding-top: 60px !important;}”][vc_column]

Covid Related Questions<\/span><\/div>[vc_empty_space height=”20px”]

Do we need to wear a facemask?<\/h1>

Yes<\/strong>, you need to wear a facemask. Everyone is required to wear it even inside vehicles. Most places or establishments also require everyone to wear a mask. They don\u2019t allow you to enter their premises without wearing a mask. Make sure you have extra masks in case you accidentally rip, damage, or worst lose it while you are doing your activities.<\/span><\/span><\/span><\/p>\n<\/div><\/div><\/div>

Are hand sanitizers available inside your vehicles?<\/h1>

Yes<\/strong>, all of our vehicles have available hand sanitizers inside.\u00a0<\/span><\/p>\n<\/div><\/div><\/div>

Do you disinfect your vehicle?<\/h1>

Yes<\/strong>, all of our vehicles get cleaned and disinfected every day and between each trip.<\/span><\/p>\n<\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row remove_bottom_col_margin=”true” css=”.vc_custom_1558444568824{padding-top: 60px !important;}”][vc_column]

General Questions<\/span><\/div>[vc_empty_space height=”20px”]

What type of vehicles do you have?<\/h1>

We are pleased to provide you with a number of different types of vehicle starting from<\/span> cars (Toyota Camry), vans (Toyota Commuter) and SUV (Toyota Fortuner) of very good standard.<\/span><\/span><\/p>\n<\/div><\/div><\/div>

Does the driver speak in English?<\/h1>

Yes<\/strong>, all of our drivers are professional and speak English fairly well by Thai standards.<\/span> <\/span><\/p>\n<\/div><\/div><\/div>

Could you please recommend how much the driver gets as a tip usually?<\/h1>

Tipping is totally up to you. But we are sure that if the driver renders good service he will not mind a tip. People tip anywhere from 0 to 3,000 Baht depending on how many days rental, how many people they are at the party etc. Some people tip day by day while others tip at the end of the trip. But again it is not required, some tip, some do not.<\/span><\/p>\n<\/div><\/div><\/div>

Does your drivers speak French\/Chinese?<\/h1>

No<\/strong>, we do not have any French\/Chinese speaking drivers, but we will give you a driver that speaks English well, is experienced, professional and knows the areas you are going to.<\/span><\/p>\n<\/div><\/div><\/div>

Is the driver also a tour guide?<\/h1>

No.<\/strong> It is forbidden by Thai law for any non licensed guides to accompany you and tell you about the sights. The driver can help you with tips and arrangements along the way, but as he is not a licensed tour guide he cannot go with you at attractions. If you need a tour guide, we can arrange one for you. Please contact us<\/a><\/span><\/span>\u00a0for the cost.<\/span><\/span><\/p>\n<\/div><\/div><\/div>

Hi, I read in some forums that there are rental companies where the drivers are not licensed.... and since safety is crucial, are your drivers licensed?<\/h1>

Yes<\/strong>, we work only with licensed and extremely professional drivers who are always ready to make your trip safe, pleasant and as<\/span> comfortable<\/span> as possible.<\/span><\/span><\/p>\n<\/div><\/div><\/div>

How\u2019s the arrangement for us, drop us off the entrance and pick us up at a certain time at each place?<\/h1>

Our normal practice is the driver will drop you off as close as possible to the entrance. It usually depends on the availability of parking slots. The driver will assist you on where you go towards the entrance. Also, the driver will wait for you in the same spot until you\u2019re done exploring the place.<\/span><\/p>\n<\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row remove_bottom_col_margin=”true” css=”.vc_custom_1558444585699{padding-top: 60px !important;}”][vc_column]

Costs and Payments<\/span><\/div>[vc_empty_space height=”20px”]

Do you have a link\/online payment from where we can pay by credit card?<\/h1>

Yes you can pay online via credit\/debit card or PayPal.<\/span><\/p>\n<\/div><\/div><\/div>

Do you have a portable credit card machine in the car?<\/h1>

No, we do not have portable credit card machine in our cars. But <\/span>we are considering that in the future \ud83d\ude42<\/span><\/span><\/p>\n<\/div><\/div><\/div>

How much the rate if we want to extend the rental?<\/h1>

We charge 300 Baht per hour for car and van for the overtime fee including driving expenses (gas, tollway and parking) maximum of 14 hours total per day.<\/span><\/p>\n<\/div><\/div><\/div>

Does the price includes insurance?<\/h1>

Yes<\/strong>, first class vehicle and passenger insurance is included. We still recommend that you also have travel insurance as the passenger insurance is not very good by international standards.<\/span><\/p>\n<\/div><\/div><\/div>

Will you be accepting a credit card for the balance when I get there?<\/h1>

The driver cannot process credit cards, but you can pay online via card or PayPal for an extra fee.<\/span><\/p>\n<\/div><\/div><\/div>

Do I need to pay the entire amount for all days to the driver?<\/h1>

Yes<\/strong>, the remaining amount has to be paid on the first day of your trip with us so everything will be put into place.<\/span><\/p>\n<\/div><\/div><\/div>[vc_empty_space][\/vc_column][\/vc_row][vc_row remove_bottom_col_margin=”true”][vc_column]

<\/div>[vc_empty_space][\/vc_column][\/vc_row][vc_row content_placement=”top” css=”.vc_custom_1557842021867{padding-bottom: 35px !important;}”][vc_column width=”1\/3″][vc_wp_custommenu nav_menu=”4″][\/vc_column][vc_column width=”1\/3″][vc_column_text]Opening Hours<\/strong><\/p>\n
    \n
  • Weekdays 09:00 \u2013 18:00<\/li>\n
  • Saturdays 10:00 \u2013 16:00<\/li>\n
  • Sundays\u00a0 \u00a0 \u00a0Closed<\/li>\n<\/ul>\n

    Business Address<\/strong><\/p>\n

    There and Back Again Co., Ltd.,
    \n29\/62 Moo 13, The Connect 6 Village, Bang Phli Yai,
    \nBang Phli Samut Prakan 10540, Thailand[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_widget_sidebar sidebar_id=”sidebar”][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"

    [vc_row full_width=”stretch_row_content_no_spaces” content_placement=”middle” full_height=”yes” wpex_post_thumbnail_bg=”true” wpex_fixed_bg=”fixed” min_height=”700″ css=”.vc_custom_1596605945484{background-image: url(https:\/\/www.bangkokbeyond.com\/en\/wp-content\/uploads\/2019\/05\/bangkok-beyond-faq-cover.jpg?id=340) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}” el_id=”banner-bb” wpex_bg_position=”bottom”][vc_column][\/vc_column][\/vc_row][vc_row remove_bottom_col_margin=”true” css=”.vc_custom_1558443699791{padding-top: 60px !important;}”][vc_column][vc_column_text]With all our years of experience in private transport service, we guarantee our clients a high level of professionalism,…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-332","page","type-page","status-publish","hentry","entry","no-media"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.bangkokbeyond.com\/en\/wp-json\/wp\/v2\/pages\/332"}],"collection":[{"href":"https:\/\/www.bangkokbeyond.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.bangkokbeyond.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.bangkokbeyond.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bangkokbeyond.com\/en\/wp-json\/wp\/v2\/comments?post=332"}],"version-history":[{"count":32,"href":"https:\/\/www.bangkokbeyond.com\/en\/wp-json\/wp\/v2\/pages\/332\/revisions"}],"predecessor-version":[{"id":2550,"href":"https:\/\/www.bangkokbeyond.com\/en\/wp-json\/wp\/v2\/pages\/332\/revisions\/2550"}],"wp:attachment":[{"href":"https:\/\/www.bangkokbeyond.com\/en\/wp-json\/wp\/v2\/media?parent=332"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}